Frequently asked questions
At the BOXR FAQ, you’ll find answers to all your questions about our comfortable basics.
When will my order arrive?
Order before 15:00 on a business day and we ship the same day. Delivery time depends on your country:
- Netherlands: next business day
- Belgium: 1–2 business days
- Germany & Austria: 2–3 business days
- Denmark: 2–3 business days, to a pickup point
- France: 2–3 business days
- Sweden: 2–3 business days, to a pickup point
- Spain: 2–4 business days
- Italy: 2–4 business days
- United Kingdom: 5–7 business days
- United States: 5–7 business days
Ordered on a weekend or public holiday? We ship on the next business day.
My expected delivery time has passed. Where is my order?
Don't worry, your order will reach you. Parcels almost always arrive on time, but once in a while one needs a little extra time, for example during busy periods or because of a delay at the carrier.
Check your Track & Trace link to see where your parcel is. Still no sign of it? Send us a message via the form below with your order number and our customer service will sort it out.
Where can I find my Track & Trace code?
As soon as your order leaves our warehouse, you'll get an email with your Track & Trace link. Can't find it? Send us a message via the form below and we'll send you the link.
Need more help?
Still haven't found the answer to your question?
Then please send us a message using the form below.