You can easily register your return through our Returns Portal. Simply click here to get started.

After your order, you will immediately receive an order confirmation by e-mail. As soon as your package leaves our warehouse, you will receive a second email with your track & trace link so you can easily follow your order.

A discount code can be entered during the checkout process.

Please contact our customer service.

Yes, paying via our website is secure. Our website is encrypted with an SSL certificate, and our payment providers comply with all regulations regarding privacy and security.

All prices listed on the website are inclusive of VAT.

We ship on working days from Monday to Friday, excluding public holidays. Orders placed before 15:00 are shipped the same day.

It is not possible to cancel your order once it has been processed. After receiving your package, you can return it up to 14 days after receipt.

You can track the status of your package using the tracking number received in your shipping confirmation. If you have not received a tracking number, please contact us.

You can try on BOXR Underwear products only to the extent necessary to make a purchase, as you would in a physical store. Used items cannot be returned unless there is a manufacturing defect. Please ensure that the original packaging is undamaged when returning.

For products that are incomplete, damaged, or washed, where the packaging has been removed, or that show other signs of wear, a reduction in value will be charged against the total amount to be refunded.

The best temperature for washing is thirty degrees. We recommend sticking to this to promote the lifespan of our products.

Using fabric softener is not harmful to the product. However, the use of fabric softener is unnecessary. The product is naturally very soft and does not lose this softness during washing.

No, our products are only available for purchase in our webshop.

We can be reached by phone at +31 85 016 32 64 from Monday to Friday, between 10:00 and 17:00.