A question about your order, shipping, or returns?
Shipping & Delivery
How does our shipping work?
After your order, you will immediately receive an order confirmation via email. All orders ship within 24 hours. As soon as your package leaves our warehouse, you will receive a second email with your tracking link so you can easily follow your order.
Shipping Times & Costs
Free Shipping: We offer free standard shipping on all orders over $35 throughout the United States.
Standard Delivery With Tracking: $8.69 for orders up to $35.
Estimated delivery times:
United States: All orders ship within 24 hours. Delivery then takes 5 to 7 business days.
How do I return or exchange a product?
You can easily register your return or exchange through our Returns Portal. Simply click here to get started.
Exchange: Wrong size? Thanks to our Perfect Fit Guarantee, you can exchange once for a different size, free of charge. Choose "exchange" in the portal and you'll receive store credit worth your original purchase. Prefer a different product? That's possible too. If it costs more, you only pay the price difference at checkout.
Return: Want your money back instead? Return costs apply and vary by country. You'll see the exact amount when you start your return in the portal.
How does our shipping work?
After your order, you will immediately receive an order confirmation by email. As soon as your package leaves our warehouse, you will receive a second email with your tracking link so you can easily follow your order.
Returns & Exchanges
Reflection Period & Return Policy
Does it not fit, or are you not completely satisfied? No stress. You can return or exchange your order within 30 days of receipt.
Conditions:
Unwashed and unworn (trying them on is allowed, just as you would in a store)
In original condition and packaging
Return registered within the specified timeframe
Send an e-mail: support-uk@boxr.global to initate a return.
Frequently Asked Questions
How do I return or exchange a product?
You can easily register your return or exchange through our Returns Portal. Simply click here to get started.
Exchange: Wrong size? Thanks to our Perfect Fit Guarantee, you can exchange once for a different size, free of charge. Choose "exchange" in the portal and you'll receive store credit worth your original purchase. Prefer a different product? That's possible too. If it costs more, you only pay the price difference at checkout.
Return: Want your money back instead? Return costs apply and vary by country. You'll see the exact amount when you start your return in the portal.
How does our shipping work?
After your order, you will immediately receive an order confirmation by email. As soon as your package leaves our warehouse, you will receive a second email with your tracking link so you can easily follow your order.
I have a discount code, where do I enter it?
A discount code can be entered during the checkout process.
I ordered the wrong size/item, what now?
Please contact our customer service.
Is my online payment secure?
Yes, paying via our website is secure. Our website is encrypted with an SSL certificate, and our payment providers comply with all regulations regarding privacy and security.
Are the prices shown in the online store inclusive or exclusive of VAT?
All prices listed on the website are inclusive of VAT.
When will my order be shipped?
We ship on working days from Monday to Friday, excluding public holidays. Orders placed before 15:00 are shipped the same day.
Can I still cancel my order after it has been shipped?
It is not possible to cancel your order once it has been processed. After receiving your package, you can return it up to 14 days after receipt.
Where can I view the status of my package?
You can track the status of your package using the tracking number received in your shipping confirmation. If you have not received a tracking number, please contact us.
What should I do if I have tried on or worn the underwear?
You can try on BOXR Underwear products only to the extent necessary to make a purchase, as you would in a physical store. Used items cannot be returned unless there is a manufacturing defect. Please ensure that the original packaging is undamaged when returning.
For products that are incomplete, damaged, or washed, where the packaging has been removed, or that show other signs of wear, a reduction in value will be charged against the total amount to be refunded.
At what temperature can I wash bamboo clothing?
The best temperature for washing is 30°C (86°F). We recommend sticking to this to promote the lifespan of our products.
Can I use fabric softener?
Using fabric softener is not harmful to the product. However, the use of fabric softener is unnecessary. The product is naturally very soft and does not lose this softness during washing.
Is BOXR Underwear also available in physical stores?
No, our products are only available for purchase in our online store.
At what times can you be reached by phone?
We can be reached by phone at +31 85 016 32 64 from Monday to Friday, between 10:00 and 17:00.
